that was a plea from ian mcdonough, arrested with a marine who took his grandfather's rifle across the bordener august. john harmar is still in a mexican prison, chained to his bed in this picture. tonight, the family of the marine says they are being stonewalled and the u.s. government is doing it. a friend of the family joins us. nice to see you, jessica. i happened you have made contact with the state department on more than one occasion, on behalf of john hamar? >> that's correct, greta. >> greta: what did the state department tell you? >> they -- they tow the company line, mexico's a sovereign nation. there is nothing we can do. it needs to go through the judicial system. they have want been very helpful. >> greta: did you talk to more than one person at the state department? >> yes. i spoke to i believe it was his case worker, john long, actually. and he was -- you know, telling me that they are doing everything they can, as far as making sure that, you know, that he is fed and that, you know, he not be chained to a bed. obviously, we have had conflicting reports on that. and he's -- he's